In today's competitive business environment, information and technology are key elements for success. Having knowledgeable partners to support your technology infrastructure is key to ensuring that you have access to your information when you need it.

At Immergis, we are committed to providing the highest quality technical support to our clients - over the phone and on-site. We have designed our QuikResponse Support programs to be responsive, affordable and flexible - capable of accommodating the needs of the most demanding businesses. Please review our QuikResponse Support programs below for further details.

	Hours of Support	After Hours Support *	Response Times	Billing Practice
	Monday to Friday 8:00am to 8:00pm & Saturday 9:00am to 3:00pm	Available	2 Hours	Quarterly
	Monday to Friday 8:00am to 8:00pm & Saturday 9:00am to 3:00pm	Available	4 Hours	Quarterly
	Monday to Friday 9:00am to 5:00pm	Available	Next Business Day	Net 15 days
	Monday to Friday 9:00am to 5:00pm	Available	Dependant on Availability	Payment Due Upon Completion
	* a premium rate is charged for After Hours support